FAQs

Do you ship to addresses outside of the contiguous United States?

No, at this time Fresh Horizons Coffee only ships to addresses in the contiguous United States.

What is your Return Policy?

Fresh Horizons Coffee guarantees that you will love our coffee. If you don’t, please contact us within 15 days of receiving your order to arrange a return. We will provide you a Return Merchandise Authorization (RMA) number to include with your product(s) and the address where you can mail the return. Once received, we will credit you for the amount you paid for the product and and taxes collected less shipping.

Can I order green (unroasted) beans?

No, at this time Fresh Horizons does not sell unroasted beans.

How quickly will my order ship?

We roast our beans in small batches to insure the freshest possible product. Individual orders typically ship within two business days of being placed. Larger bundled orders shipping directly to organizations will typically ship within two to seven business days. In all cases, an order confirmation email will be sent upon receipt of the order. A separate shipping notification will be emailed when the order is fulfilled and picked up by the shipping carrier.

How much of my order is donated to charity?

Fresh Horizons Coffee Company is committed to supporting nonprofits. An average of 14% from each order is donated to nonprofits through our tiered Partner Organization program, including contributions to our highlighted charity on any unaffiliated orders. Learn more about our organization contribution calculations at the Partner Organizations information page.

How can my nonprofit participate in this fundraiser?

Joining our program is as easy as 1 – 2 – 3! Complete the Partner Registration, download the fundraising materials, and start raising money. Learn more here.